1. Operator and scope
Mantle is operated by Humantold Psychotherapy, an assumed name of Douglas Psychotherapy Services LCSW, PC, a New York professional corporation. These terms govern downloading, accessing, and using the mantleEHR mobile app and the supporting services that provide its features.
A practice’s signed service agreement and applicable business associate agreement govern its use of Mantle, including commercial terms and the handling of protected health information. Those agreements take precedence over these app terms if they conflict. These app terms do not replace or amend a signed agreement.
2. Accounts and authorized use
Use of the app requires authorization from the participating practice. Use your own account, protect your credentials, and access only the records and functions you are permitted to use. Practices are responsible for assigning permissions, reviewing access, and removing authorization when it is no longer needed.
Subject to the applicable agreement, authorized users may access and use the app for the practice’s legitimate clinical and administrative activities. Access does not transfer ownership of Mantle’s software, branding, or other intellectual property.
3. Acceptable use
- Use the service lawfully and within your professional and practice authorization.
- Do not bypass access controls or attempt to access another user’s credentials or records.
- Do not introduce malicious software, disrupt the service, or misuse its resources.
- Handle client information through approved workflows and applicable practice policies.
- Report suspected unauthorized access or security concerns promptly.
4. Clinical responsibility
The app supports documentation and practice administration. Clinicians remain responsible for professional decisions, the accuracy and completeness of records, and reviewing documentation before signing or relying on it. App content and technical support do not provide diagnosis, treatment, or emergency services.
5. Practice records
Practices retain control of their records and are responsible for the information they enter and the permissions they grant. They authorize Mantle to process that information as needed to provide the agreed service, subject to the applicable agreements and law.
Record ownership, permitted processing, exports, retention, return or deletion of data, and obligations when a practice leaves are governed by the practice’s service agreement and applicable business associate agreement. User account closure does not automatically delete clinical records that must be retained.
6. Mobile access
Downloading mantleEHR is free and requires an existing Mantle provider account authorized by the practice. The practice’s service agreement governs its services, fees, availability commitments, and support arrangements.
7. Access restrictions and termination
A practice may remove a user’s authorization. Access may also be restricted when reasonably necessary to address misuse, unauthorized access, a security risk, or a legal requirement, subject to the governing agreements. We will provide notice where appropriate and permitted. Practice termination and related data-handling obligations follow the signed agreements.
8. Third-party services
App links and integrations may involve third-party services with their own terms and privacy policies. Use those services according to your practice’s approved procedures. Information handling is described in our privacy policy and applicable agreements.
9. Service commitments and disputes
Availability commitments, warranties, liability, governing law, and dispute-resolution procedures are governed by the applicable signed service agreement and law. These app terms introduce no additional liability cap, mandatory arbitration requirement, or class-action waiver, and do not limit rights that cannot lawfully be limited.
10. Changes and contact
Updates will be published here with an effective date. Material changes will be communicated through an appropriate service notice or direct communication. Changes to a signed agreement follow that agreement’s amendment process.
For support and questions about these terms, contact support@mantle-ehr.com. For privacy questions, contact privacy@mantle-ehr.com.